This Returns & Refunds Policy is a draft for the PHOSLENS industrial optical components store and will be finalized before commercial launch.
Return Eligibility
Standard items may be reviewed for return eligibility after delivery. Returned products must be unused, undamaged and kept in their original packaging.
Custom or Special-Order Products
Custom, made-to-order, modified or special-order optical components may not be eligible for return unless they are defective or incorrectly supplied.
Return Process
Customers must contact PHOSLENS before returning any item. Products returned without prior confirmation may not be accepted.
Refund Scope
Shipping charges, customs fees and import taxes may not be refundable unless otherwise agreed. Refund eligibility and processing details will be confirmed before commercial launch.
Return Address and Contact Channel
Final return address and contact details will be provided before commercial launch.