Effective date: 12 October 2026
Who handles your information
PHOSLENS is operated for 南阳市卧龙区皓源光电经营部（个体工商户）, a Chinese individual business, through its authorized website representative. The business is the seller responsible for quotations, agreed transactions and after-sales service. Its Unified Social Credit Code is 92411303MAK38KU48L. Business address: 河南省南阳市卧龙区王村乡鱼池村褚岗10组28号 (Group 10, Chugang, Yuchi Village, Wangcun Township, Wolong District, Nanyang, Henan, China).
For questions about this notice or your information, contact phoslens@phoslens.com. This contact also receives privacy requests addressed to the business and its authorized representative.
Information we use
When you submit a catalogue inquiry, we require your name and email address to respond. You may provide your company and technical requirements. We record your selected models, specifications, quantities, catalogue price snapshot, inquiry reference, submission time and associated processing, quotation and notification records. If you proceed with an order, additional delivery, billing and transaction information may be needed and will be requested for that transaction.
Emails and WhatsApp messages contain the information you choose to send, including attachments and contact details. Please provide only what is necessary for your request; avoid sending sensitive personal documents or confidential third-party information unnecessarily.
The website uses temporary IP-derived hashes to limit excessive inquiry submissions. Hosting and email systems may also process connection information, IP addresses, browser information, security logs and mail-delivery records to provide and protect their services.
Why we use it
We use your information to respond to inquiries; assess component selection and technical requirements; prepare and discuss quotations; fulfil agreed transactions and after-sales requests; keep necessary business records; and prevent abuse, investigate errors and protect the website. Providing the required contact details is necessary for us to respond through the inquiry form.
Where applicable law requires a legal basis, these activities are carried out to take steps at your request before a contract, perform agreed contracts, meet applicable legal obligations, or pursue proportionate interests in responding to business inquiries and securing our services. Where consent is required for an additional use, we will ask separately. An inquiry does not subscribe you to unrelated marketing. We do not sell customer contact lists.
Who can receive information
Access to website inquiry records is currently restricted to authorized website administrators. The business and its authorized representative use those records to handle your request. Hosting, email and technical service providers process information needed to provide their services. Our hosting and business email use Hostinger services; see Hostinger’s Privacy Policy.
WhatsApp is an optional contact channel. The contact icon is a link, rather than an embedded chat service. Clicking it opens WhatsApp; sending a message shares information with us through that service. WhatsApp’s own processing is described in its Privacy Policy. You can use email or the website inquiry form instead.
Information may also be disclosed where required by law or where necessary to resolve a transaction or protect legal rights. If a transaction requires sharing delivery or technical information with a fulfilment provider, we will limit it to the relevant purpose. We do not publish your inquiry contact details.
Locations and security
The business and its representative handle inquiries in China. Hosting, email and messaging providers may process information in other countries as part of their services. Locations and applicable protections can differ by service. Contact us before submitting information if your organization requires a particular processing location or contractual arrangement.
We use access restrictions, encrypted website connections and protected backups to reduce risk. No transmission or storage system can be guaranteed completely secure. Please do not include passwords, payment-card details or unnecessary identity documents in an inquiry.
Cookies and browser storage
Your quote list is saved in this browser so selections can remain available as you move between component pages. Clearing website storage removes that local list; it does not delete an inquiry already submitted to us. Requirements transferred to the quote form may be held temporarily in the browser. Login and administrative features use cookies when those features are used. Catalogue inquiry submission also uses temporary security and duplicate-request controls. Native WooCommerce order attribution is disabled. Browser settings let you manage cookies and site storage, although disabling storage can affect the quote-list function.
Optional website analytics
If you accept optional analytics, we also measure successful inquiry submissions and a broad source category such as organic search, campaign, referral, direct or unknown. We retain this category in this browser for up to 30 minutes of inactivity as you move between pages. If you submit an inquiry with analytics enabled, the browser-reported category may also be stored with that private inquiry to help us understand how requests reach us. Rejected or unavailable analytics does not prevent an inquiry; its source may remain uncollected.
Inquiry analytics events do not include your name, email, company, message, drawings or inquiry reference. Duplicate-event controls use temporary browser data; no inquiry reference is sent to Google. Controlled verification submissions use a separate test event and are excluded from business inquiry totals.
With your permission, we use Google Analytics 4 to understand visits to published website pages and improve navigation. Analytics is off until you select “Accept analytics” in our privacy choices. You can reject it and continue browsing or submitting inquiries. Use “Privacy choices” in the footer to change your choice; withdrawing stops subsequent analytics on this website and removes its accessible Google Analytics cookies. It does not undo information already processed by Google.
When you accept, Google processes analytics cookie identifiers, page visits, connection information and browser/device information, and can derive an approximate region. Our implementation sends page addresses without query parameters or fragments and a fixed website title. It does not send inquiry form contents, contact details, inquiry references or customer files to Google. Automatic form, search, outbound-link and download measurement is disabled. Successful-inquiry measurement is not currently enabled; website inquiry records remain separate from analytics.
Google is an external analytics service and may process information in other countries. See Google’s Privacy Policy and how Google uses information from partner sites. This setup does not enable Google Signals, advertising personalization or collection of user-provided contact data.
We remember your analytics choice in this browser for 30 days. Analytics cookies are configured with a 30-day lifetime without renewal on each visit. Google Analytics currently retains event-level data for 2 months and user-level data for 14 months, with the user-level retention period reset on new activity; these settings do not govern all aggregated reports. This is separate from the 12-month policy for unconverted inquiries below. Browser restrictions or rejected analytics can limit measurement; analytics totals do not represent all inquiries.
How long we retain information
Our policy for unconverted inquiries is 12 calendar months after the last customer communication. Administrators review the outcome and last-contact date; expired, classified unconverted website inquiries without a legal or transaction hold are anonymized. Please contact us if a record needs review or correction. Active inquiries and records required for a transaction, a legal obligation or a dispute are reviewed separately and retained only as necessary for that purpose.
Mailbox correspondence, WhatsApp conversations, technical logs and backups are separate from the website inquiry database and require separate review or cleanup. Anonymizing a website inquiry does not instantly remove every separate copy. Information in protected backups may remain until the relevant backup is replaced or removed and is not intended for ordinary customer communications.
Your requests and choices
Depending on applicable law, you may request access to, correction, a copy or deletion of your information, object to or restrict certain uses, and withdraw consent where processing relies on consent. Contact phoslens@phoslens.com and identify the inquiry reference or email address involved. We may request proportionate information to verify your identity. We will explain any applicable retention exception and respond under the requirements that apply to your request. You may also raise a concern with the appropriate supervisory authority where that right applies.
Requests covering email, WhatsApp or backup copies are reviewed separately from the website record. You can stop a conversation or choose another contact channel at any time.
Changes to this notice
We will update this page when our processing changes and show the effective date above. Material changes requiring additional notice or consent will be handled as applicable.